- Customer Service Policy [+]
ASSURE Electrical Customer Service Policy
ASSURE Electrical is committed to providing excellence in service for all our customers and aims to exceed expectations whenever possible.
We at ASSURE Electrical recognise that our customers are our most important asset.
As such we strive to work to the following customer care policy:
- Our customers will be treated with courtesy at all times.
- We will return all telephone calls promptly and arrive on time.
- We will endeavour to work as cleanly and as quietly as possible at all times.
- We will work with as little disruption to our customer as possible.
- We aim to have all works complete within a stated time scale.
All customer complaints or queries will be dealt with as quickly as possible and will be kept strictly confidential.
Complete customer satisfaction is our aim and we will ask for customer feedback both positive and negative so that we can continue to work to improve our service.
- Health & Safety Policy [+]
The following is a statement of the Company's General Health & Safety Policy in accordance with section 2 of the Health and Safety at Work etc. Act 1974. It is the policy of ASSURE Electrical to ensure so far as is reasonably practicable the Health, Safety and Welfare of all of the employees working for the Company or other persons who may be affected by our undertakings.
ASSURE Electrical acknowledges that the key to successful Health & Safety management requires an effective policy, organisation and arrangements, which reflect the commitment of senior management. To sustain that commitment we will continually measure, monitor and revise where necessary an annual plan to ensure that Health and Safety standards are adequate.
The Company Director will implement the Company's Health and Safety Policy and recommend any changes to meet new circumstances. The instructions will then be carried out through the normal chain of management. The Company recognises that successful Health and Safety Management contributes to successful business performance and will allocate adequate finances and resources accordingly.
The management of ASSURE Electrical looks upon the promotion of Health and Safety measures as a mutual objective for themselves and their employees at all levels. It is therefore the policy of the management to do all that is reasonably practicable to prevent personal injury and damage to property. Also the Company aims to protect everyone, including the public, in so far as they come into contact with the Company or its activities, from any foreseeable hazard and danger.
All employees have duties under the Health & Safety at Work etc. Act 1974 and they are informed of their personal responsibilities to take due care for the Health & Safety of themselves and to ensure that they do not endanger other persons by their acts or omissions. They are also informed that they must co-operate with the Company in order that it can comply with the legal requirements placed upon it and in the implementation of this Policy.
The Company will ensure continued consultation with the workforce to enable all viewpoints and recommendations to be discussed at regular intervals.
The Company will ensure a systematic approach to identifying hazards, assessing the risk, determining suitable and sufficient control measures and informing employees of the correct procedure.
The Company will provide, so far as is reasonably practicable, safe places and systems of work, safe plant and machinery, safe handling of materials and substances, the provision of adequate safety equipment and ensure that appropriate information, instruction, training and supervision is given.
The Company regards all Health and Safety Legislation as the minimum standard and expects management to achieve their managerial targets without compromising Health and Safety.
- Environmental Policy [+]
ASSURE Electrical recognises and aims to operate a business with a sound and ethical environmental policy.
We will strive to operate in such a way that we minimise damage to the environment as far as is reasonably practicable.
To achieve this we will:
- Ensure compliance with all relevant legislative, regulatory and environmental codes of practice.
- Promote the efficient use of resources, energy and fuel throughout the Company
- Educate our staff so that they carry out their activities in an environmentally responsible manner.
- Considering environmental issues in all aspects of our business including the electrical design of installations.
- Encourage responsible environmental behaviour from suppliers.
- Work to reduce waste by recycling or finding other uses of by-products whenever economically viable.
- Website Disclaimer [+]
Links to Other Sites
Assure Electrical is not responsible for the content, software or any other feature of third party sites linked to or from this site.
While every care has been taken to ensure that this site is virus-free, any software downloaded from the ASSURE Electrical website should be virus-checked by the downloader. ASSURE Electrical accepts no liability for viruses or virus damage as a result of downloading software from this site.
Visitors to the ASSURE Electrical website are not permitted to download, alter, reverse engineer, decompile, and / or print information from this site without permission from ASSURE Electrical.
The information contained within this site is believed to be accurate and up to date. However, visitors should not rely upon this information for any purpose.
All liability for the content, accuracy of data, omissions, ambiguities, and errors is expressly disclaimed.
ASSURE Electrical reserves the right to make changes to this site and the information contained within it at any time and without warning.
All work is certificated and compliant with Part P of the Building Regulations 2000.
For more information please call us on 01489 890303 or Contact us.